Guaranteed to Instantly Double Your Store’s Last Month Google Reviews Within 60 Days of Launch!*

Real Time Feedback allows retailers to collect customer feedback while shoppers are still in the store through strategically placed QR codes and other digital touchpoints. Customers can quickly report concerns, ask for assistance, recognize great service, or share feedback about their shopping experience so management has an opportunity to respond immediately.

Customers can report issues involving product availability, checkout lines, store cleanliness, fitting rooms, restrooms, damaged merchandise, pricing concerns, employee service, parking, safety, or other parts of the shopping experience. Customers can also include photos or videos when additional detail helps the store understand and resolve the problem.

Real Time Feedback gives customers a direct and private way to communicate with store management when something goes wrong. Managers can receive alerts, respond to the customer, and address the issue while there is still an opportunity to recover the experience, reducing the likelihood that an unresolved problem leads to lost business or a negative public review.

Retailers can request customer ratings and feedback after checkout by text message or email, creating additional opportunities to hear from shoppers after their visit. Positive customer experiences can help generate more public reviews, while direct feedback gives management valuable insight into what customers liked and where the shopping experience can be improved.

Yes. Multi-location retailers can view customer feedback and performance across individual stores from a centralized platform. Leadership can compare locations, identify recurring issues, monitor customer sentiment, review response activity, and recognize stores or teams that consistently deliver strong customer experiences.

Yes. Employees can use Real Time Feedback to report maintenance problems, inventory concerns, safety issues, internal incidents, equipment problems, or other operational needs directly to management. Feedback can also be routed to specific departments or designated team members so the right people receive and respond to each issue.

Real Time Feedback gives retailers a centralized way to monitor and respond to public reviews from major review platforms while also capturing private customer feedback directly from their stores. Review alerts, AI-assisted response tools, customer sentiment insights, and store-level reporting help retail teams respond faster and maintain a stronger online reputation.