Guaranteed to Instantly Double Your Store’s Last Month Google Reviews Within 60 Days of Launch!*
WE HELP RETAILERS:
- See a 360° view of the customer experience
- Discover, resolve and respond to customer issues in real time
- Significantly increase CST, CSAT and NPS scores
- Skyrocket positive online reviews
- Dramatically decrease negative online reviews
- Manage and auto-respond to online reviews
By scanning one of the Smart QR codes strategically placed in your store or by clicking on the link sent post-checkout, customers can send actionable Feedback that enables management to respond and react.
Real Time Feedback gives you a 360° view of the customer experience in your stores.
Learn about issues in your stores from customers and employees by using strategically placed Smart QR codes.
Public Review Management
Manage and respond to your store’s online public reviews such as Google, Yelp, Facebook and others all in one platform.
IN STORE: LEARN ABOUT ISSUES IN REAL TIME
Find Out About Issues While Customers Are Still in Your Store
Customers can alert you about issues by simply scanning Smart QR codes strategically placed throughout your store.
Auto Pilot Rating Requests
Send customers a rating request text message and/or email as soon as they check out. 5-star ratings generate 5-star online reviews, while non-5-star ratings generate feedback.
5-star ratings are taken directly to a Google review page for your business.
1-4 star ratings ask the customer to provide details as to why they did not have a 5-star experience.
PUBLIC REVIEW MANAGEMENT
Real Time Reviews
View and respond to public online reviews posted on Google, Yelp, Facebook, etc. all in one platform.
The auto-respond feature will send 4 and 5-star Google reviews one of many different personal customized responses.
New ChatGPT Integration will help you quickly write responses to negative reviews.
Now Integrated With ChatGPT AI
Let AI do the heavy lifting.
It’s a NO-BRAINER!
In our continuing effort to keep Real Time Feedback a game-changer for your business, we are happy to announce our most important update yet: the integration of artificial intelligence.
Real Time Feedback’s platform is directly integrated with ChatGPT. With the volume of Feedback you get, you can now let artificial intelligence do all the work for you, presenting you with relevant responses for any customer Feedback.
You can send the messages as-is or edit them as you see fit.
Understand your store’s online reputation and compare it to your competitors.
Easily create a multi-link page with relevant transportation information.
Scan QR code above or click here to preview
Smart QR Code Marketing Examples
Download Our Retail Stores Brochure
Does your current customer experience management platform do ALL of this?
SMART QR CODES
In-store customers simply scan the QR codes strategically placed around your store. Does not require an app download.
Enterprise view allows groups to see and compare all of their stores’ performance.
AI-powered customer sentiment analysis lets you quickly gauge your customer’s sentiment when they submit Feedback.
Create departments such as Sales, Training, Maintenance, etc. so designated employees only receive certain Feedbacks.
MOBILE & WEB APPS
Send customers a simple rating request. 5 stars goes to public review sites, and 1–4 stars generate private internal Feedbacks.
Custom alert settings can be set up to ensure Feedbacks do not go without a response.
Customers can include photos and videos with their Feedback.
REAL TIME REVIEWS
Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.
MULTI LINK CODES
Create QR codes that will direct customers to a custom landing page with a variety of links that you can create.
By simply adding #EMP to the Feedback, employees can easily submit Feedbacks to management from anywhere.
CREATE INTERNAL INCIDENTS
Staff and customers can report internal incidents that are immediately delegated to the department selected.
LOST & FOUND MODULE
Employees can easily log and track found items in the management portal.
Includes QR codes to display on site that list the positions you are hiring for while capturing applicant contact information.
Create QR codes that pre-populate messages, instantly sent to management with a single tap.
RESPOND WITH VIDEO
Easily respond to customers with a custom or pre-recorded video message addressing or thanking them for their Feedback.
Call customers from your personal cell phone without fear of exposing your personal cell phone number.
INTEGRATION WITH CHATGPT
ChatGPT AI recommends responses based on Feedback submitted for faster engagement.
Why Retailers Need Real Time Feedback
Real Time Feedback allows customers and management to seamlessly communicate & address issues as they happen. Managers are now able to resolve issues & be proactive in problem-solving, while keeping customers satisfied. Store managers can actively seek & act upon Real Time Feedback to demonstrate their commitment to their customers.
After their shopping experience, customers will receive a personal text from your team inquiring about their experience at your store. Real Time Feedback allows you to take care of situations quickly and respond immediately, reducing negative reviews. With Real Time Feedback your stores will continue to be in prime condition with satisfied customers.
Why Sign Up for Real Time Feedback?
- Instantly enhance customer interactions
- Boost positive online reviews
- Contract with no long-term commitment
- Platform is completely customizable
- Daily/weekly/monthly reporting
- Extremely affordable
*If our platform does not double your Google reviews from the previous 30 days from the time we launch the AutoPilot Rating Request functionality integrated with your DMS within 60 days, we will refund you one month of service.